Refunds

A refund request on a paid order records the request. It does not move the card payment by itself. The operator refunds in Stripe after the supplier plan is cancelled, when cancellation is still allowed.

Before installationAn unused plan that the supplier still allows to be cancelled can be refunded in full. Ask from the order page or from support.
After the profile is installed or usedThe supplier does not return the wholesale cost. The shop does not refund that plan, except where the package was never delivered.
Failed deliveryIf payment succeeded and no installation string is stored, the order stays queued or in review. You can ask for a refund instead of waiting.
Top-upA top-up is a separate supplier charge. It follows the same unused-cancellation rule.