Help
Short answers about compatibility, coverage, installation, and orders. This is not a 24-hour chat desk.
Compatibility
The phone must support eSIM and be unlocked. RoamFinch does not scan the device. Start with the compatibility page, then the install guide for iPhone or Android.
Before you buy
Read the countries, data allowance, validity, and price on the package. A region name is not a promise that every country in that region is included. Checkout stays closed until card payments and supplier ordering are both configured.
Installing
Install on Wi-Fi before you travel when you can. Keep the QR code until the plan expires. Turning the line on is separate from installing the profile.
Using data abroad
After you arrive, turn on the eSIM line and data roaming for that line if the phone asks. The package works only in the countries it lists. A hotel Wi-Fi network is not the same as the package data.
Top-ups
A top-up adds data to a plan the supplier has already delivered and marked as eligible. It is not a second eSIM. The top-up page explains where that action lives once checkout is open.
Payments and refunds
Nothing on the site can be paid for while checkout is closed. When it opens, one payment creates one plan. A refund applies when the plan was not delivered. Used data is not refunded.
Account and orders
An account stores the email and the orders tied to it. Installation details stay on the order after delivery. A repeated payment notice does not create a second eSIM.
Troubleshooting
If the profile will not install, confirm the phone shows Add eSIM, the carrier lock is off, and you are on Wi-Fi. If the line installs but has no data, check that the visited country is on that package. Write to support with the order email if it still fails. This is not a 24-hour chat desk.